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Terms & Conditions

These Terms and Conditions apply to all English-language tuition booked through and provided by ADAM Executive English. For Tours with ADAM and bespoke consultancy projects, additional conditions apply.

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1. Terms

  1. ADAM Executive English (ADAM) Terms & Conditions are binding on all students, regardless of whether the booking is direct or through a third-party.

  2. The Client / STUDENT / YOU: The person receiving tuition.

  3. LESSON(S), SESSION(S), CLASS(ES): face-to-face or online tuition lasting 60 to 120 minutes.

  4. The COMPANY / US / ADAM: The provider of tuition, to whom all payments are due.

  5. TEACHER: The person physically teaching the student.

  6. AGENT: A person working on behalf of the Student in a professional capacity

 

2. Age

  1. The minimum age for individual students is 16 years old, but exceptions can be made in-line with applicable risk assessment and safeguarding best practice

  2. For students aged under-18, their parents or guardians must give written consent to study before the student commences their course

 

3. Enrolment and payment

  1. An enrolment is only complete on receipt by the Company of:

          i. a completed enrolment form, and

          ii. payment for the agreed number of lessons at the agreed cost.

And when the Company sends to the Client

          i. a confirmation email / message through any valid written medium.

  1. Payment should be made in pounds Sterling (GBP) by bank transfer directly to the Company’s specified account. Please note that Clients are responsible for any applicable bank charges.

  2. The Company reserves the right to request proof of payment. In such cases, the Client should send a copy of the applicable remittance advice through an electronic medium of communication.

  3. The Company reserves the right to refuse a booking or continuation of a course under any circumstances, including, but not limited to, inadequate payment or repeated student absence.

  4. Reenrolment occurs on a rolling basis and, unless the Client has communicated a termination or postponement of their Course with the Company in good time, the next applicable invoice will be sent when one full lesson (or less) remains on the Client’s credit. All applicable payments must be received by the company before the first scheduled lesson of the next rolling enrolment.

  5. Clients can request to see their account breakdown at any time by emailing info@adam-executive-english.com.

 

4. Scheduling, attendance, and cancellations

  1. Scheduling of lessons is through the agreement of both the Teacher and the Client and, where appropriate, the Company.

  2. All requests by the Client, to the Teacher and / or the Company, shall be handled in a professional manner. Should the Client wish to provide any formal feedback concerning their contracted course(s), be it positive or negative, it can be done by emailing info@adam-executive-english.com.

  3. Timely attendance is compulsory for all scheduled lessons.

  4. Should the Client be late for any reason, the Teacher may alter the timing of such classes to suit their availability. For example, if a student arrives twenty minutes late for a scheduled 1 ½ hour class, the Teacher may teach for only seventy minutes and the Client will be charged full price for their timetabled session. This applies to Standard package subscribers only.

  5. If the Student fails to communicate lateness or absence to the Teacher or Company, and is not present at the agreed location 30 minutes after the scheduled start of the session, the lesson may be cancelled by the Teacher provided the Company has given permission. The Client will be charged full price for their timetabled session. This applies to all students, regardless of the package purchased.

  6. Standard Package Students can cancel or reschedule a lesson up to five working days (Monday-Friday) before the start of the session. Any requests for changes to agreed schedules made after that time, which the Company / Teacher is unable to provide due to timetabling issues, may be liable for the full cost of the lesson in question.

  7. Any lesson cancelled within 48-hours of the scheduled lesson start time, on a Standard Package, will incur the full applicable costs of the lesson.

  8. Platinum Package students may modify their schedules, subject to availability of the Teacher / Company, or cancel lessons at any time for no additional charge. If the Client cancels a class mid-session, they will be charged only for the amount of contact time received, rounded up to the nearest fifteen minutes.

  9. One-off lessons are charged at our Platinum rate, but are subject to the same conditions as the Standard Package; such students may cancel or make amendments to scheduled sessions up to 48 hours before the timetabled start of the session. Any requests for changes to agreed hours made within 48 hours, and which the Company / Teacher is unable to provide, will be liable to the full cost of the lesson in question.

  10. For complete course cancellations with a balance still outstanding, all moneys due to either the Company or the Client must be in full paid within 28 days of written confirmation of cancellation. The Company reserves the rights to charge an administration fee of up to £50 if the Client cancels mid-course.

  11. Such monies owed to the Client by the Company, according to section 3.4, will be repaid in the same format as payment made by the Client to the company (bank transfer for bank transfer, cash for cash, etc.).

  12. Any fees incurred in the return or other transfer of funds will be incurred by the Client.

 

5. Materials

  1. Learning materials that are provided by the Teacher / Company are done so free of charge and in accordance with all copyright and other relevant laws.

  2. Lesson notes are recorded as a GoogleDoc and are thus available for the Student and Teacher to view / edit at any time.

  3. A Teacher may decide that a Student would benefit from externally produced material such as books. In this case, where any expense is incurred, it will be at the cost of the Client.

 

6. Conduct

  1. We expect Students and Staff associated with ADAM Executive English to act reasonably and respectfully towards each other at all times, including when online or using any form of messaging or social media.

  2. Students and Teachers may express to each other at any time their unwillingness to continue on any given subject, and that request will be given due respect by all parties.

  3. We expect all Students and Teachers associated with ADAM Executive English to abide by UK Government safety guidelines, including any pandemic or general health guidelines, at all times. We accept students on condition that they agree to do likewise and that they continually demonstrate that they are doing so.

  4. In the event of misconduct or other serious issues, ADAM Executive English reserves the right to refuse service to any Student without refund of tuition fees. This clause supersedes all those made elsewhere in this document.

  5. Any damage caused by the Client to premises or property of ADAM Executive English, or contractors acting on behalf of the Company, is the liability of the Client.

 

7. Visas

  1. ADAM Educational English is unable to provide sponsorship to students or staff who do not have the prior right to study or work in the UK, as applicable.

  2. All students are responsible for ensuring their own right to remain in the UK, and ADAM Educational English takes no liability for any visa irregularities.

 

8. Photographs and Filming

  1. Classes may not be filmed or otherwise recorded in any way by a Student without the permission (in writing) of the Company and the agreement of the Teacher, except in such times as the Teacher asking the class to record part of the lesson.

  2. The Company may use film or still photographs of students for promotional purposes only with the written agreement of the Student(s) / Clients.

 

9. Resolution of disputes

  1. All complaints will be fully investigated as per our “Complaints Procedure” providing:

  • The complaint is made while the Student is attending courses organised by ADAM Executive English.

  • The complaint is registered in writing with the Company

  • All payments relating to the Student making the complaint have been settled in full,

Please note, we do not accept complaints received after the student has left the UK.

 

10. Liability

  1. ADAM Executive English does not accept any liability in the event of illness, accident, loss or damage to personal effects or property:

  2. Occurring on the Company’s premises (which includes all Company- arranged accommodation), except where such liability is imposed under UK law.

  3. Where accommodation, transport, or other third-party services have been booked through the Company.

  4. ADAM Executive English does not accept liability for losses or additional expenses a student might incur because of cancellation or delays to their travel services.

 

11. Other

  1. Although all efforts are made to provide consistent Teachers for Students, the Company reserves the right to change Teachers at any time during the course, for whatever reason, without the necessity of disclosure to the Client.

  2. The Company reserves the right at its absolute discretion to refuse any application for enrolment of any student at any stage of the application or booking process. The Company shall be under no obligation whatsoever to give reasons for the decision. If an enrolment is refused, all paid fees will be refunded.

 

12. Force Majeure

  1. ADAM Executive English is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, infectious diseases or pandemics or other natural disasters that are beyond the reasonable control of the parties), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity, internet or telephone service. Refunds will not be made in such circumstances.

  2. In the event of an outbreak of an infectious disease, all students and or parents/guardians are required to comply with rules regarding quarantine as set by government agencies or by the Company.

  3. If the Company asserts Force Majeure as an excuse for failure to perform its obligations, then the Company must prove that it took reasonable steps to minimise delay or damages caused by foreseeable events, that the Company substantially fulfilled all non-excused obligations, and that the other party (Student, Client, Agent etc.) was, where possible, notified of the likelihood or actual occurrence of the event.

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